Microware

Caring Company

Career

SERVICE DESK SPECIALIST / DESKSIDE SUPPORT (REF: PS/SDS)

Job Responsibilities:

  • Perform system operations and maintain operations procedures
  • Control data backup and restoration
  • Perform daily inspection and routine job (Remote / on-site)
  • Perform daily system monitoring, troubleshooting and applying remediation to any issues (Best effort)
  • Daily support the operational tasks (Regularly)
  • Conduct follow up on ticket resolution and provide timely updates and meet corresponding service level agreement (SLA)
  • Update operational procedures
  • Study and write system scripts to schedule and monitor the performance of systems (Best effort)

Job Requirements:

  • Diploma or above in IT or related disciplines
  • With 1 year experience in Information Technology services delivery and project
  • Knowledge in Microsoft Windows Active Directory, Exchange Server and O365 is an advantage
  • Knowledge in Data Center Operation is an advantage
  • Good interpersonal communication skill
  • Good in spoken English and Cantonese
  • Candidate with MORE experience will be considered as Supervisor.
  • Fresh graduates are welcome to another Specialist

We offer a competitive remuneration package, career advancement opportunities and generous fringe benefits to the right candidate. Please apply with full resume & expected salary to :

HR & Admin Department
Microware Ltd.
1/F Century Centre, 44-46 Hung To Road,
Kwun Tong, Kowloon.

Or Click here to Apply Now
(Please mark job reference on envelope and application letter)