Microware

(HKEx 1985)

Caring Company

Career

HELPDESK SPECIALIST (REF: OS/HST)

Job Responsibilities:

  • Provide first-tier (onsite/email/phone call) user support on email services, LAN/WAN, PC hardware and software including OS, desktop applications, business applications, video conferencing, handheld and etc.
  • Monitoring work (Servers, Network and computer systems status)
  • Log email/calls into the helpdesk system
  • Keep track on status of Service Requests and Incidents according to defined procedure/KB
  • Team work
  • Liaise with clients, application teams and vendors to resolve problems
  • Provide technical support on Ad-hoc requests

Job Requirement:

  • Secondary Education or above
  • 1 year IT helpdesk support or relevant experience
  • Strong interpersonal and communication skills
  • Self-motivated, well organized and passion on new features
  • Good command of written and spoken English & Chinese
  • Good communication skills and telephone manner
  • Able to work independently and as a good team player required minimum supervision

We offer a competitive remuneration package, career advancement opportunities and generous fringe benefits to the right candidate. Please apply with full resume & expected salary to :

HR & Admin Department
Microware Ltd.
1/F Century Centre, 44-46 Hung To Road,
Kwun Tong, Kowloon.

Or Click here to Apply Now
(Please mark job reference on envelope and application letter)